FAQ
What people ask most
Passes, class booking, cancellation, payment and opening hours, the questions we get most often, answered in one place.
No match. Write or call us, we are happy to help.
How do I get into the gym?
With an access card. You receive it by email after registering, it is generated automatically, and you can add it to Google Wallet or Apple Wallet. Tap it at the front desk, and the receptionist sees whether your pass or ticket is valid and lets you in. Full details on the First visit page.
Entry & account
Can I get a physical access card?
Yes, ask at reception. We then swap the phone card for the physical one.
Entry & account
How do I sign in to my account?
On the My account page, with your email address (password or a sign-in link sent to you), or with your entry card number. Registration is on the second tab of the same box, no separate page to look for.
Entry & account
What can I see without signing in?
The full timetable, the instructors, the rooms, and whether a class is full. The exact number of free places is shown after signing in. Prices are visible without signing in.
Entry & account
How can I book a group class?
On the Timetable page: pick a class and hit "Book". If you are not signed in, the button reads "Sign in to book" and opens a sign-in box right there, it does not take you off the page. You can also book by phone or at reception.
Classes & booking
Can I book a class without a pass?
Yes. You can reserve your spot without a pass and pay for a ticket or pass at the front desk before the class. You can also buy a pass online on Passes & prices.
Classes & booking
How long before the class can I cancel my booking?
If you cannot make it, please cancel at least one hour before the class starts, online or by phone. After that your place can no longer go to someone else.
Classes & booking
What happens if I don’t cancel and don’t show up?
With a single-entry ticket or an entry-based pass, the session is used up. With a monthly full pass, one day is deducted from the pass.
Classes & booking
Do I need to book group classes in advance?
Yes, we kindly ask everyone to book group classes in advance, online or by phone.
Classes & booking
Do I need to book before coming to the gym?
No booking is required. You may visit anytime during opening hours.
Classes & booking
How can I book a personal training session?
You arrange it directly with the trainer. It does not go through us, and you do not need to buy a pass in advance. Contact details for all fifteen personal trainers are on their own page.
Each trainer sets their own price, so we do not have a single price list: ask the one you would like to work with. Their profiles say what they most enjoy working on.
Classes & booking
How many people can join a group class?
Depending on the class, 8–20 people. Pre-booking is recommended.
Classes & booking
When are the group classes held?
We offer multiple classes every day, the full schedule is available on the website.
Classes & booking
How can I pay?
You can pay with cash, bank card, or OTP SZÉP card at the reception.
Passes & payment
Do you offer student or SZTE discounts?
Yes. Students and SZTE students/employees can purchase discounted passes. A valid student ID or SZTE employee card is required.
Passes & payment
Can I transfer my purchased pass to someone else?
No. Passes are non-transferable and can only be used by one person.
Passes & payment
Can I pause my pass?
In case of illness or injury, we can pause your pass on an individual basis. Please notify us in time.
Passes & payment
Can I enter the gym multiple times per day with my pass?
A havi bérleteinkkel csak napi 1 alkalommal tudsz belépni. A full bérleteinkkel napi 2 alkalommal látogathatod a termet (pl. 2 kondi edzés vagy 1 kondi + 1 csoportos óra).
Passes & payment
Which passes include access to group classes?
Full passes and drop-in passes include group class access.
Passes & payment
How does the morning pass work?
It allows entry on weekdays from 6:00 to 14:00, and anytime on weekends.
Passes & payment
Is online pass purchase available?
Yes, online purchase is available for adult passes.
Passes & payment
How can I check the validity of my pass?
We check it during entry, and you can also monitor it in your online profile.
Passes & payment
Do you welcome corporate groups?
Yes, several local companies train with us regularly, contact us for an offer.
Passes & payment
Can I buy a pass as a gift?
Yes. On the Gift voucher page you can buy one online by card: you choose which pass it covers, enter who it is for, and receive the redemption code by email straight away, together with a printable voucher. The recipient redeems it in their own account, and it becomes a pass in their name. We can also sort it at reception.
Passes & payment
Can I train using an AYCM card?
Yes, from the AYCM L package upwards. It allows 1 entry per day, gym or group class.
Passes & payment
What should I wear?
Comfortable sportswear and clean indoor shoes. Bringing a towel is recommended.
First visit
Do I need to bring my own equipment for the classes?
No, all equipment is provided (TRX, weights, mats, etc.).
First visit
How often should I train?
This is individual. Some train 2–3 times a week, others daily. Our trainers can help you create a personalized plan.
First visit
Is there a lift?
Not for guests. The gym is on the second floor and the way up is by stairs.
First visit
What is the minimum age to train here?
Under 14, only through personal training or children’s group classes. Between 14 and 16, with a personal trainer; between 16 and 18, on your own as well, with a parent’s permission. There is no restriction above 18. In every case the parent is responsible for the child.
First visit
Do you offer a free trial class?
Occasionally during promotions, ask at reception or follow us on Facebook for updates.
First visit
Can I join even if I’m a complete beginner?
Yes, every one of the eleven class types has beginners in it. Each exercise has an easier version, and if a set is too much you sit it out. Tell the instructor before the class that it is your first time and they will keep an eye on you. On the gym floor you can ask any of our coaches how a machine is meant to be used.
First visit
What is the atmosphere like during group classes?
A class holds 8–20 people, so the instructor can see you without you feeling watched. Most people come back to the same slot, so within a few weeks the faces are familiar. Nobody is sizing anyone up: everyone works at their own level.
First visit
Can I request a different locker if I don’t like the one I got?
No. Lockers are assigned on a first-come, first-served basis, and we follow the same rules for everyone.
Changing room & lockers
Can my locker be changed if my bag doesn’t fit?
Yes. Please speak to the reception, staff will check and approve the change if necessary.
Changing room & lockers
What happens if I lose my locker key?
By taking the key you accept responsibility for it. If it is lost, a 2,000 HUF replacement fee applies, payable at the desk.
Changing room & lockers
Is there a changing room and shower?
Yes, there is a changing room and a shower. You get the locker key at the desk and hand it back when you leave.
Changing room & lockers
How does locker usage work?
You get the key at the desk and keep it during your session. Hand it back at the desk when you leave, no coin needed, and there is nothing to bring.
Changing room & lockers
Is there Wi-Fi in the gym?
Yes, free Wi-Fi is available for all guests.
In the gym
When are the busiest hours?
Typically weekdays between 16:00–20:00. Mornings and late evenings are quieter.
In the gym
Is parking available?
You can park in the courtyard for 500 HUF per hour. On the street, the city's current rates apply, Attila utca is a yellow zone, so it is paid. If you can, walk or cycle: in the centre that is often faster.
In the gym
Is the gym air-conditioned?
Yes, the gym is fully air-conditioned.
In the gym
Still not sure? Write to us or give us a call, we are glad to help.
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